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MNsure selects Deloitte to oversee project management


Fri, Apr 25th, 2014
Posted in All State of Minnesota

ST. PAUL, Minn. — Following a competitive Request for Proposals process and a thorough review period, MNsure has selected Deloitte Consulting, LLP (Deloitte) to provide key project management support for the state’s health insurance marketplace.

Deloitte will work with the current technology vendors and state professionals in assessing go-forward strategies for facilitating continued enrollment in 2014 and preparing for the 2015 enrollment session.

“I am confident in our decision to retain Deloitte as we continue our efforts to improve the consumer experience with MNsure, with an eye toward the next open enrollment period,” said MNsure’s interim CEO, Scott Leitz. “While more than 186,000 Minnesotans have enrolled in comprehensive, affordable coverage through MNsure to date, we will continue improving online functionality to make enrolling in health insurance easier and more efficient, and Deloitte will help us accomplish this.”

MNsure’s Request for Proposals was issued in February, and seven organizations ultimately submitted proposals for consideration, including Cognizant Technology Solutions; Cognosante, LLC; Deloitte; EngagePoint; Infosys Public Services; KPMG, LLP and North Highland.

Under the terms of the initial nine-month, $4.95 million contract, Deloitte will provide:

•Program and Project Management

•Project Planning

•Functional and Technical Systems Assessment

•Release Management

•Defect and Issue Tracking

•Leadership and Planning of User Acceptance Testing

Deloitte will also serve as the State’s point of contact with MNsure IT vendors, including IBM, EngagePoint and Connecture.

MNsure’s contract with Maximus, originally set to expire at the end of March 2014, was extended through June 30, 2014.

MNsure commissioned an end-to-end review by Minnetonka-based Optum, a division of United Health Group, in January of this year. The recommendations within the independent analysis led to MNsure seeking a lead vendor to oversee project management, in addition to taking other critical steps to stabilize the health insurance marketplace, such as the addition of 100 representatives to support the MNsure Contact Center through the March 31 deadline.

In the past four decades, Deloitte has developed and maintained more state health and human services systems than any other vendor. The health insurance exchanges Deloitte designed and developed for Kentucky, Connecticut, Rhode Island and the state of Washington have enrolled hundreds of thousands of people and become national models of simple design, effective technology, and stable websites. In fact, Deloitte is the only vendor that successfully implemented more than one state exchange by the October 1, 2013 deadline.

Deloitte’s experience also includes 16 other states where Deloitte worked to help enhance technology and modernize eligibility systems to comply with the Affordable Care Act. In addition to Minnesota, Maryland and Nevada have recently turned to Deloitte for support with their state-based marketplaces.

“We are proud of the success our health and human services clients have achieved over the past year and we look forward to helping MNsure provide even more Minnesotans with quality, affordable health care coverage,” said Steve Dahl, Deloitte’s Lead Client Service Partner for the State of Minnesota.

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