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MNsure Completes Contact Center Representative Surge


Tue, Feb 25th, 2014
Posted in All State of Minnesota

100 total additional agents taking calls tomorrow;

hold times reduced by more than 90%



ST. PAUL, Minn. – Beginning February 26, 50 additional customer service representatives will join the MNsure Contact Center, bringing the total amount of new representatives added this month to 100. The surge of contact center representatives is coming at an important time, as Minnesotans seeking health insurance through MNsure have until March 31 to sign up.



“Call wait times at MNsure now average less than three minutes thanks to the 50 additional call center staff we hired earlier this month,” said interim Chief Executive Officer Scott Leitz. “The final 50 call center staff starting tomorrow will help MNsure continue to provide better customer service to Minnesotans shopping for health insurance.”



More than 100,000 Minnesotans have successfully enrolled in a health plan through MNsure – many for the first time ever. MNsure offers the lowest health insurance premiums in the country, with many eligible for additional cost savings through tax credits or subsidies.



The overflow of contact center staff is provided by APAC Customer Services, Inc., and will work out of the company’s Mendota Heights location.



The MNsure Contact Center can be reached at 1-855-3-MNSURE (1-855-366-7873). Representatives are available Monday – Friday from 8 a.m. – 8 p.m., and on Saturday from 9 a.m. – 4:30 p.m.

Commerce Commissioner releases “Top Five Things You Need to Know about Money” podcast

Thu, Feb 20th, 2014
Posted in All State of Minnesota

SAINT PAUL, Minn. – According to the 2012 Financial Capability study, a majority of adults do not have adequate savings in the event of a financial emergency or to meet long-term goals such as college or financial security in retirement. The Minne ..... 
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2014 speeding past 2013 in traffic fatalities

Thu, Feb 20th, 2014
Posted in All State of Minnesota

ST. PAUL, Minn. – This year is off to a deadly start on Minnesota roads, and drivers are being urged to buckle up and slow down. Nearly two-thirds of the 31 people who died January 1-February 12, 2014, were not wearing seat belts or were in spee ..... 
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Governor Dayton proposes funding measure to ensure no child is denied lunch in Minnesota schools

Thu, Feb 13th, 2014
Posted in All State of Minnesota

ST. PAUL, Minn. – Today, Governor Mark Dayton proposed providing additional funding in the upcoming legislative session to ensure that every child has access to a nutritious lunch in Minnesota schools. A new report released this week by Mid-Minnes ..... 
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Red Cross Responds to Rochester Home Fire

Wed, Feb 12th, 2014
Posted in All State of Minnesota

ROCHESTER, MN, FEBRUARY 11, 2014 — American Red Cross volunteers assisted a family of three after a fire devastated their home on Monday. The woman and her children were provided with aid to meet their immediate emergency needs. Every 8 minutes, ..... 
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Winter weather means drivers should use caution near snowplows

Thu, Feb 6th, 2014
Posted in All State of Minnesota

ROCHESTER, Minn. – The Minnesota Department of Transportation reminds motorists to drive slowly near snowplows and give them plenty of room. In January, motorists struck seven snowplows in southeastern Minnesota, resulting in injuries to motorists, ..... 
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Residents, snow removal operators advised not to push snow on public roadways

Tue, Jan 28th, 2014
Posted in All State of Minnesota

ROCHESTER, Minn. – With the growing number of snow days this winter, the Minnesota Department of Transportation reminds residents and snow removal operators that it is unlawful to deposit snow on or next to a public highway or street. Minnesota ..... 
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A Gift for the Generations: The Minnesota Historical Society Announces Newest Recipients of More Than $4.2 Million in Historical and Cultural Heritage Grants

Thu, Jan 16th, 2014
Posted in All State of Minnesota

111 grants made possible by the Legacy Amendment are awarded to dozens of organizations in 47 counties throughout Minnesota for projects of enduring value ST. PAUL (Jan. 15, 2014) – Minnesotans are hard at work in the new year, building their l ..... 
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No unnecessary travel advised due to difficult driving conditions

Tue, Jan 14th, 2014
Posted in All State of Minnesota

ROCHESTER, Minn. – (11:45 a.m.) The Minnesota Department of Transportation advises no unnecessary travel in southeastern Minnesota because of difficult driving conditions due to icy patches, blowing snow and reduced visibility. Officials do not ..... 
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