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MNsure site issues


By Marvin Eggert

Mon, Dec 22nd, 2014
Posted in All Health & Wellness



Monday is the deadline for signing up for insurance through MNsure. I would like to provide a customer perspective on how the site is performing this year. Based on press reports related to failures of the service in 2013, MNsure replaced upper level management, hired a new web software vendor and promised us that the 2014 web site would work much better. MNsure press releases over the past month tell us that things are working much better, enrollment is up. In other words, all is well.

I find great value in the service that the MNsure insurance exchange provides. My family is eligible for the Advance Premium Tax Credit which lowers our cost for insurance coverage. This is my second year using the site and I must say that web site performance this year is much better than 2013. However, there are still issues that cause significant consumer frustration. I have had numerous conversations with support staff in the past month and I don’t have the confidence that my concerns are going to be addressed in a timely manner.

Let me sight two examples.

Today, I logged in to complete my enrollment. I followed normal logon procedures and was directed to an error web page stating (403 http error). This has happened many times over the past month. When I reached a support person to report the problem, I was told I needed to clear the history on my browser and then it would work properly. I find this answer surprising and unacceptable. As a software developer for over 25 years, I find this as evidence of a weak system design. If this was a site where I was purchasing a product online, I would not do business with that company. It wastes my time as a consumer. It wastes the time of the support team and it wastes money paying for the 800 number while I am on hold.

Secondly, three weeks ago when I tried to complete my enrollment the system told me that it could not calculate the Advance Premium Tax Credit. The web site says: We are working to fix this. You can purchase a health plan through MNsure without a tax credit, but call the MNsure contact center. I have called the contact center twice a week for the past three weeks and each time I was told that there is no expected date when this problem will be fixed.

When I enrolled last year, the tax credit was calculated by the system. The formula has not changed. Because the deadline for enrollment is December 15, I have now been forced .....
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Goal exceeded by nine at Harmony blood drive

Mon, Dec 8th, 2014
Posted in Harmony Health & Wellness

Thank you to all the donors who contributed to the success of the bloodmobile held in Harmony on December 2, 2014. Our goal for the day was 38, and with 48 donors presenting (including three first-time donors), we succeeded in collecting 47 units. I ..... 
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Bloodmobile in Harmony on December 2

Mon, Nov 24th, 2014
Posted in Harmony Health & Wellness

Harmony will be hosting a bloodmobile at the Harmony Community Center from 1-7 p.m. on Tuesday, December 2, 2014. All donors will be required to provide identification before donating, so please remember your donor card or driver’s license. Typi ..... 
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Celebrating National Homecare Month

Mon, Nov 24th, 2014
Posted in Preston Health & Wellness

Good Samaritan Society Home Care of Preston is happy to be celebrating in the month of November not only National Homecare month, but also the ongoing 20 year celebration of their existence. This service which was somewhat unique in 1994 is more the ..... 
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Simply dial 2-1-1. Get connected, get answers

Mon, Nov 24th, 2014
Posted in All Health & Wellness

Great Rivers 2-1-1 Always Here for Support The winter holiday season in the Midwest is a truly beautiful time as communities put up their lights and decorations and the snow creates lovely winter scenes. For most people this is a time of exciteme ..... 
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Walk-in flu shot and mist clinic

Mon, Nov 17th, 2014
Posted in All Health & Wellness

Fillmore County Public Health director Lantha Stevens notes, “Now is still a great time to get a flu shot or flu mist to protect you and your family from illness this winter. Anyone over age six months can get vaccinated for the flu and it is one ..... 
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Flu shots and mist available

Mon, Oct 13th, 2014
Posted in All Health & Wellness

The Centers for Disease Control and Prevention recommends that anyone over the age of six months obtain a seasonal flu vaccine each year as soon as it offered. This is especially true for people who care for children under age six months and people ..... 
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Goal exceeded by four at Harmony blood drive

Mon, Oct 6th, 2014
Posted in Harmony Health & Wellness

Thank you to all the donors who contributed to the success of the bloodmobile held in Harmony on September 23, 2014. Our goal for the day was 38, and with 44 donors presenting (including one first-time donor), we succeeded in collecting 42 units. ..... 
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Bloodmobile in Harmony on September 23

Mon, Sep 15th, 2014
Posted in Harmony Health & Wellness

Harmony will be hosting a bloodmobile at the Harmony Community Center from 1-6 p.m. on Tuesday, September 23, 2014. Please note that this drive ends an hour earlier than normal. All donors will be required to provide identification before donating, ..... 
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